退款政策

Last updated: November 2025

At Jaram Vision, every order is carefully checked and packaged before shipment.
We take pride in the quality of our products and service.

However, if your order arrives damaged, defective, or incorrect, we’ll make it right.
Because most of our products are made to order, all sales are final, and we do not accept returns or exchanges for other reasons such as size issues, color preference, or change of mind.

🔁 Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 14 days of delivery at jaram.vison@gmail.com.

To help us verify the issue quickly, please include:

Your order number
Clear photos showing the problem
A short video demonstrating the issue (if applicable)
A brief description of what happened

Once our team reviews and confirms the issue, we will send you a replacement item free of charge.

You do not need to return the defective or incorrect product.

🚫 Non-Returnable Items

The following items cannot be returned or exchanged:

Products that have been worn, washed, or altered
Items damaged due to improper use or handling
Final sale or clearance items
Intimate products (e.g., underwear, swimwear, etc.)

💳 Refunds

In cases where a replacement cannot be provided, a refund may be issued instead.
Approved refunds will be processed back to your original payment method within 7–10 business days.
Please note that shipping fees are non-refundable.

If you haven’t received your refund after 10 business days, please check with your bank or payment provider before contacting us again.

📦 Lost or Missing Packages

If your package hasn’t arrived within the estimated delivery time, please reach out to us.
We’ll help track your order and, if confirmed lost, arrange a replacement shipment.
Please note that Jaram Vision is not responsible for delays caused by customs, postal services, or incorrect shipping addresses provided by customers.

💬 Contact Us

If you have any questions or concerns, please contact our customer service team:

📩 jaram.vison@gmail.com.

🕓 Monday – Friday, 9 AM – 5 PM (GMT+8)

We aim to respond within 24–48 business hours, excluding weekends and holidays.